Shipping policy

 

We want your Aylun order to arrive safely and quickly. Please review the shipping information below.

Processing Time

Orders are typically processed and shipped within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

United States

  • Free standard shipping on all U.S. orders.

  • Estimated delivery time: 3–7 business days after your order ships.

International

  • Free standard shipping on international orders of $130 or more.

  • International orders under $130 are subject to the shipping rates shown at checkout.

  • Estimated delivery times vary by destination and are provided at checkout.

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees that may be charged by the destination country.

These fees are not included in the purchase price unless otherwise stated at checkout.

Shipping Address

Please make sure your shipping address is correct before completing your purchase. Aylun is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the carrier, Aylun is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and items so we can assist you.

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate.

Questions

If you have any questions about your order or shipping, please contact us at info@theaylun.com.